Your Role
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Responsible for delivering global and business-critical Workload Automation services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs
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Ensure SLA 1 Class Support for the Workload Automation Service
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Maintain and enhance the operational model of our Workload Automation Tool
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Lead migration assignments within the Workload Automation domain
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Update documentation regularly, ensuring that connections and processes are in place between all services while decreasing overlaps between services provided by various teams in the Workload Automation domain
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Identify potential risks to service delivery and develop strategies to mitigate these risks, ensuring business continuity and minimal disruptions
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Keep in close touch with external entities involved in the Workload Automation domain
Your Profile
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Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry
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Profound experience with Workload Automation Tools
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Extensive understanding of service delivery according to ITIL standards
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Experience in coordinating and communicating complex tasks
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Ability to make decisions within role responsibilities
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Proactive work approach and ability to collaborate in an international environment
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Excellent communication skills in English
Your ZEISS Recruiting Team:
Mrs. Selina Riccio