Your Role
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Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs
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Provide SLA 1 Class Support for the Workload Automation Service
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Maintain the operational model of our Workload Automation Tool
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Participate in migration projects within the Workload Automation domain
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Keep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domain
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Identify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptions
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Assist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency
Your Profile
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Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry
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Initial working experience in Workload Automation and IT Operations
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Basic experience with Workload Automation Tools
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Deep knowledge of service delivery within ITIL guidelines
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Ability to understand and hold various roles in IT
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Experience in coordinating and communicating complex tasks
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Excellent communication skills in English and the ability to work both independently and as part of an international team
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Proactive mindset with a focus on collaboration and empathy in dealing with stakeholders
Your ZEISS Recruiting Team:
Mrs. Selina Riccio